What to Expect at a Veterinary Appointment
When you know what you can expect when you arrive for your first appointment the process will be more pleasant for both you and your pet.
Get Settled
We ask you to arrive about 10 minutes early to complete our New Patient Form. To save some time, you can fill out the New Patient Form in advance online.
Meet Your Veterinarian
One of our team members will go over your pet's history and talk about their issues. You may ask any questions you have, and we'll designate time to answer them.
Examination, Diagnosis & Treatment
Following your pet's assessment, we'll give you a diagnosis and treatment options. Your veterinarian will help you determine the best possible treatment plan for your pet.
Once your visit is over, we will develop a detailed report of our diagnosis, the conversations we had with you, and your cat or dog's treatment plan. This information will be kept on file for when you need it.
Our Pet Care Philosophy
We are proud to serve pets and their owners in Harlingen, Rio Gande Valley, and the surrounding areas. We are committed to providing first-rate veterinary services to you and your cat or dog with warmth and compassion.
We are passionate about preventative care, client education, and providing comprehensive emergency and restorative care to pets in Harlingen.
Hospital FAQs
For more information about our office policies, payment options, and appointment scheduling see our hospital FAQs below.
- What types of payment options are available?
We expect payments to be made in full at the time services are provided or when your pet is discharged. We are able to accept payments by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are pleased to offer you CareCredit and ScratchPay as financing options. They can provide you with an easy application process that may give you results in minutes.
- Will I be provided with an estimate of costs?
We will give you a good-faith estimate for the cost of our services before providing your pet with treatment. Although, unforeseen circumstances could arise that may impact your final bill.
We will always explain our written estimates with our clients before they leave our facility, and require a deposit based on our estimate before any further treatment can be provided.
- Should I call ahead to book an appointment?
Yes, please call us in advance to schedule an appointment to make sure we have availability in our schedule to see your pet.
If your cat or dog requires emergency care during our regular business hours, contact us immediately.
- What is your appointment cancellation policy?
If you have to reschedule or cancel your appointment, please inform us as soon as possible so we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
We require a deposit payment for all emergency examinations. After our team and doctors have assessed your pet, you will be given an estimate for treatment to determine a treatment plan.
If further hospitalization, diagnostics, or surgery is needed we will require a deposit upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We will be happy to help you complete the pet insurance forms for your pet’s visit.
Pet Owner Resources
Below are a few helpful links for your pet's health.
Patient Forms
Save time and fill out our patient forms in advance.